Shipping Information

We offer three types of delivery, determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online.

NOTE: Multiple-product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order.

Please provide a full postal address for delivery – we cannot ship to PO Boxes.

3 TYPES OF DELIVERY

1. Small Parcel



Small items (e.g. bed linens, cushions, tableware, small furniture items under 25kg) will be delivered via UPS. Orders will be delivered within 2-3 business days. Orders from the Highlands and Islands will be delivered within 6-7 business days.



All orders must be signed for upon delivery; if no one is available to sign for the delivery, a card outlining alternative arrangements will be left or, if your postcode has a UPS delivery Access Point, your order will be deposited there and a card containing the collection point’s details will be left for your convenience.

2. Home Delivery



Small furniture and larger homeware items are delivered to your door by our logistics partner Wincanton. Once your order has been received, you will be contacted by phone to arrange a suitable time for delivery. Please allow up to 3-5 days from your date of order (of in-stock items) to receive this call. Your Home Delivery will be scheduled between 7-21 days after receiving the call. Two days before your scheduled appointment date, we will we will confirm delivery and provide a two-hour time window for arrival.



All orders must be signed for upon delivery. If no one is available to sign for the delivery, we will return the product to our facility, in which case, please contact us to rearrange the delivery.

3. Home Delivery + Assembly



For large furniture pieces and certain other oversized items, we employ the specialist services of Wincanton. You will be contacted by phone to arrange a suitable time for delivery. Please allow up to 3-5 days from your date of order (of in-stock items) to receive this call. Your Home Delivery will be scheduled between 7-21 days after receiving the call. Two days before your scheduled appointment date, we will we will confirm delivery and provide a two-hour time window for arrival.



Your furniture will be pre-assembled and pre-inspected before it leaves the warehouse, repackaged for safe transit, carefully carried into the room of your choice, unpacked, fully assembled (if required) and all packaging is removed. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames or install lighting and other electronic equipment.



NOTE: We are unable to provide our full Home Delivery assembly service to some areas. For more details, please see the Delivery Charge Tables below or contact us.

DELIVERY CHARGES

Delivery charges are determined by your delivery destination and type of delivery and are charged per order as follows:

SMALL PARCEL



UPS PARCEL DELIVERY RATES (INCLUDES VAT)
Total Cart Value UK Mainland Highlands & Island N Ireland
< £150 £8 £43 £18
< £300 £15 £50 £25
< £600 £29 £64 £39
< £900 £39 £74 £49
< £1,200 £49 £84 £59
> £1,200 £59 £94 £69




HOME DELIVERY

Items marked as “Home Delivery” are delivered via Home Delivery by Wincanton. We will call and schedule an appointment for your furniture home delivery. Two days before your scheduled appointment date, we will we will confirm delivery and provide a two-hour time window for arrival. If no one is available at your address to take the delivery, we will return the product to our facility, in which case, please contact us to rearrange delivery.

HOME DELIVERY RATES (INCLUDES VAT)
Total Cart Value UK Mainland Highlands & Island N Ireland
< £150 £10 £43 £18
< £300 £15 £50 £25
< £600 £29 £64 £45
< £900 £39 £74 £55
< £1,200 £49 £84 £75
> £1,200 £59 £94 £85




HOME DELIVERY + ASSEMBLY SERVICE

Items marked as “Home Delivery + Assembly” are delivered via Home Delivery by Wincanton. Delivery is by appointment - Monday to Saturday - depending on area. We will call and schedule an appointment for your furniture home delivery. Two days before your scheduled appointment date, we will we will confirm delivery and provide a two-hour time window for arrival. If no one is available at your address to take the delivery, we will return the product to our facility. In which case please contact us to rearrange delivery.

Items are delivered to your room of choice. We will unpack and inspect them, set them up, and remove all packaging. Most complete beds are delivered via our standard carrier; select beds are delivered via home-delivery service. We're happy to place headboards, in their original packaging, in any room you desire, but we are not able to unpack or inspect them, or attach them to existing bed frames. Please note that the installation of appliances and other electronic equipment is not included.

HOME DELIVERY + ASSEMBLY RATES (INCLUDES VAT)
Total Cart Value UK Mainland Highlands & Island N Ireland
< £150 £60 £93 £68
< £300 £65 £100 £75
< £600 £79 £114 £95
< £900 £89 £124 £105
< £1,200 £99 £134 £125
> £1,200 £109 £144 £135


NOTE: Standard shipping and processing charges are applied for each shipping address on an order.

BACK ORDERS

We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail or email.

PRICES

All prices include VAT.

INTERNATIONAL ORDERS

Delivery is only available within the UK at this time. For orders outside of the UK you can visit westelm.com

ADDITIONAL QUESTIONS?

If there's something you can't find here, feel free to get in touch with us directly.



Please call our customer service department toll free at 0800 404 9780 Monday - Sunday from 9:00 am to 9:00 pm or send an email to customerservice@westelm.co.uk.