Kelsey Stripe Wool Jute Rug

DELIVERY TYPES

We offer three types of delivery (Standard, Home Delivery, Home Delivery & Assembly) determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online. Delivery charges are determined by your delivery destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order.

For pricing and further details, visit our Shipping Information Page.

RETURNS

We take great pride in the quality and craftsmanship of our products, with careful attention given to design, materials, safety and construction. We hope that you are happy with your purchase; however, if you are not fully satisfied, most items purchased online or in stores may be returned for a refund of the merchandise value within 7 days of furniture delivery or within 30 days of purchase for all other products. Exclusions apply to monogrammed, special-order, Made to Order and final sale items. Please visit our Returns Policy Page for complete return instructions, eligibility details and policy information.

CARE

Shedding of loose fibres may occur but will diminish over time. Expect the most shedding to occur within the first 3–6 months. Vacuum regularly on a low power setting. Use a vacuum cleaner without a beater brush as it may cause damage. For best results, vacuum from different directions, making several passes over the area. Remove spills immediately. If liquid, blot with a clean, un-dyed cloth by pressing firmly around the spill to absorb as much as possible. For hard-to-remove stains, professional rug cleaning is recommended.

To protect your investment, use a rug pad. A rug pad provides traction between the rug and floor to prevent slipping, keeps the rug smooth and flat, and prevents colour transfer. We also recommend avoiding direct and continuous exposure to sunlight and using rug protectors under the legs of heavy furniture to avoid flattening. Do not pull loose ends. Instead, clip them with scissors to remove.

Rotate or reposition your rug and/or rug pad every 3 months. Rotating your rug will promote even surface wear, extending its life and decreasing the likelihood of the rug pad or exposed rug back adhering to the floor surface where they are placed. Store your rug by rolling it front side out and wrapping in cloth for protection. Do not fold or store your rug in an airtight plastic bag. Place it in a dry, well-ventilated area.