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Dear customers

From the day this company started, taking care of our customers and our employees has always been the top priority. Over the past few weeks, all of our lives have been impacted by the spread of coronavirus (COVID-19). As the situation continues to evolve, we are following the recommendations of public health officials and government agencies to ensure that we are doing all that is possible for our employees and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home. We are so moved by our strong, experienced and agile teams who are working in new ways to accomplish this.

After much careful consideration, we have made the difficult decision to temporarily close our stores in the UK from Friday, 20 March. Our retail home stylists are available to help with virtual design appointments while we are closed. Request a free consultation.

Our website will remain open 24/7. Please call our customer care centre on 0800 404 9780 if you have any questions.

We will continue to update you as we know more but for now, we hope you and your loved ones stay safe and healthy.

From our family to yours,

Laura Alber

Alex Bellos
president, west elm